Call Recording
CASCO Recorder
Casco Recorder® is an all in one call recording system that records, analyzes and evaluates communications. It is a cutting-edge PC based recording solution with an open platform architecture, it is the most robust, reliable, scalable, and affordable recording system in the market, that addresses small-scale to large organizations.
Casco Recorder® enables you to record telephone conversations for virtually any purpose, whether you are looking to ensure top quality customer service in your call center, mine customer calls for invaluable intelligence, identification/storage of threatening calls, call logs for telephone commitment, dispute resolution, compliance with regulations, and protect your company from serious lawsuits.
Interfaces: Casco Recorder® supports virtually any telephony environment. Supported interfaces are:
• Analog trunks; and analog internal extensions.
• Digital Trunks (E1, T1), and digital extensions.
• IP (using port spanning), which supports the following protocols:
Ø SIP, H323, Cisco-Skinny, Alcatel-Lucent, Siemens, Avaya, Ericsson, and Nortel.
Openness: Casco Recorder® is built with open platform architecture, and a native
multi-threading design making it easily handles high call traffic with a maximum performance, using minimum hardware requirements, thus reducing your investment. Casco Recorder® architecture makes it easy to customize and integrate it with other systems (such as back office solutions).
Scalable and Hybrid: Casco Recorder® can run up to 128 channel for analog or digital interfaces, and more than 300 ports for IP recording. The Casco Recorder® can easily suite multi-interface solutions (hybrid), where the customer needs to record existing legacy analog or digital channels on the same server with the new installed IP PBX.
Data Protection and Security: Casco Recorder® provide a complete and secure
platform which will not enable any user to delete, modify, or rename any recorded call even if the system is started in safe mode, if a user tried to do one of these actions the system will instantly send either a NET Message, email, or via SMS (or all) for the system administrator who can also see all these actions via the system reports.
Hot Standby Ready: Casco Recorder® has a built in module to support hot-standby by providing a second slave machine with the same number and type of ports, both systems are running at the same time, the keep alive module works via two TCP/IP ports where one of them is connected via the local LAN and the other one via a straight null cable to be able to communicate with the other server in case of LAN failure.
Encryption and Compression: Casco Recorder® secures recorded calls via a very strict encryption scheme, with a private key for each customer making it impossible for any unauthorized personnel to listen to any recorded call; even if they have another copy of the system they will not be able to play any recorded call. The system also compresses calls recorded with high bit rate codec.
Multiple Recording Modes: Casco Recorder® provides three different recording modes to suite most of our customers’ business needs, these modes are:
1- Automatic recording upon Call Connect/Hang up.
2- Manual selective recording by either secrete DTMF code or PC button click.
3- Pause/Resume recording capability by either secrete DTMF code or PC button click.
Life Listening: Casco Recorder® enables supervisors and systems administrators to listen to one of the current calls, and can stream it to other users so they can hear it while the call is taking place, this will simplify call audits and agent training.
Call Tagging and Call Notes: Casco Recorder® enables agents and system users to
tag calls and add specific call notes in order to provide analysis and issue identification, which will provide decision makers with sufficient information for specific problem searches (via call note) or deciding on the new marketing campaign.
PBX Integration: Casco Recorder® with LogicsWare’s huge CDR library, Casco
Recorder® integrates with nearly all PBX’s SMDR ports, which enables information gathering (like extension number), when the system is recording via external trunk lines.
User Permissions: Casco Recorder® enables system administrators to configure different users with different privileges, like who can listen to what calls, and who can view specific customer calls or who can extract specific reports.
Screen Capture: Casco Recorder® enables supervisors and system administrators to get an overview of the agent’s activity during the call, to confirm whether they were providing the customer with the proper information or if they were using the correct application for that customer’s specific questions, enabling them to easily evaluate agent’s performance.
